Freqently asked questions

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• What are the loan times?

  Loan times are during opening hours. During this period, it is possible to borrow and return documents at the counter.

  During the annual closure period, returned books can be deposited in a book box located in the library entrance area.

• What are the loan conditions at DOKPE?

  DOKPE loan conditions are identical to those of the BCU. You must have a SWITCH edu-ID account and a library card.

  To obtain these, follow the instructions on this BCU information page.

• How do I get a library account = SWITCH edu-ID account and a library card?

  To connect to Discovery Fribourg-Freiburg and access the library's content, you need a SWITCH edu-ID registration.

   

  Students, professors and employees of the University of Fribourg :

  When you registered, you already created a SWITCH edu-ID record. You still need to add the barcode number of the Campus Card to your SWITCH edu-ID record: https://registration.slsp.ch/library-card.

  By registering the University of Fribourg Campus Card number in SWITCH edu-ID, the Campus Card becomes a Swisscovery library card valid throughout the Swisscovery network.

  All other users:

  Create your Switch edu-ID registration at https://registration.slsp.ch/?iz=bcufr. Add your BCU card number to your Switch edu-ID here: https://registration.slsp.ch/library-card.

  People who do not yet have a library card can obtain one free of charge from one of the libraries participating in Swisscovery (upon presentation of a Swiss ID or Swiss residence permit).

  Changes to personal data:

  All changes to personal data can be made in the SWITCH edu-ID account management: eduid.ch.

  Merging two SWITCH edu-IDs :

  Two different SWITCH edu-IDs, but set up for the same person, can be merged here: https://eduid.ch/web/remove-duplicate-account/ 

• What is my libabry user number?

  Your user number can be found on your library card (or Campus Card), below the barcode.

• What documents can be borrowed at DOKPE?

  All documents can be borrowed under the DOKPE loan conditions, except those with a yellow sticker. 

• How many documents can I borrow?

  You can have 100 documents registered on your account at a time.

• How long can I borrow a document?

  Each loan from DOKPE runs for 28 days. If the document is not requested by another person, the loan is automatically extended a maximum of 5 times.

• Can I borrow documents if I am a student at another university or high school?

  Yes, if you have a library account in the Swisscovery network and a library card.
  Please note that documents borrowed at DOKPE must be returned to DOKPE. So check whether the Swisscovery-shuttle or another service might be a more suitable solution for you.

• Is it possible to borrow documents if I am not a student or a member of university staff?

  Yes, if you have a library account in the Swisscovery network and a library card. 

• Is it possible to borrow documents without having a SWITCH edu-ID account?

  No. Follow the instructions under the section "How do I get a library account = SWITCH edu-ID account and a library card?" to create un account.

• Which library fees can I expect?

  The library account and loans are free. 

  Reminder fees (loan delays) : 

  Each reminder sent is subject to a charge and reminder charges are cumulative.  

  Request for 1 day after due date refund	Free of charge
  1 st reminder	7 days after due date CHF 5 per document
  2nd reminder	14 days after the due date CHF 5 per document (CHF 10 in total)
  3rd reminder	21 days after due date 10 francs per document (20 francs in total)

  Service charges (book delivery):

  If you request delivery of a document from another institution in the Swisscovery network by shuttle, delivery to a library of your choice costs CHF 3 per document, delivery to your home costs CHF 12. Requesting a document from another library network will cost 12 CHF.

• How can I manage my fees?

  Delay fees can be paid in cash at the DOKPE desk, the BCU or other decentralised libraries. It is also possible to request a QR invoice at the DOKPE desk in order to pay the fees online.

  Charges for services such as delivery and interlibrary loans must be paid at the BCU. The invoice is automatically sent by e-mail.

• What are the opening hours?

  DOKPE is usually open from Monday to Friday between 8am and 7pm. DOKPE remains closed at weekends. Please note that opening hours may change depending on university periods.

• Can I work in the library even if I am not a student?

  Yes, the library is open to everyone. 

• Is it possible to picnic in the library?

  No, it is strictly forbidden to eat in the library and only tightly sealed drinks are allowed. 

• Are there group rooms in DOKPE?

  Yes, there are group rooms on the first floor that can be used freely without reservation.

• Are computers available in DOKPE?

  Yes, there are.

  Please note that the computers in DOKPE are only available for internal users (students, staff...). The publicly accessible computers are located in BCU-Central.

• How can I access digital resources?

  Open Access digital resources are accessible to anyone at any time. You can only access paid resources by logging in with your SWITCH edu-ID account and/or by connecting to the University network (or remotely via a VPN connection).

• How do I install a VPN?

  Please follow the DIT instructions.

• Is there a multifunctional device, a binding machine and a paper cutter?

  Yes, the multifunctional device is located on the ground floor under the stairs. The binding and cutting machines are located next to the multifunctional device and on the first floor next to the lift. 

• Can I print from my laptop or smartphone?

  Yes, please follow the DIT instructions.

• Is it possible to display adverts and flyers in DOKPE?

  Yes, the display board for small adverts is located on the first floor, near the stairs.