Publikationen

Publikationen in begutachteten Fachzeitschriften:

Rabeson L. (2015): Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility, in: Journal of Retailing and Consumer Services, Vol. 22, S. 117-127, zusammen mit S. Bambauer-Sachse.

Rabeson L. (2015): Service recovery for moderate and high involvement services, in: Journal of Services Marketing, Vol. 29, No. 5, S. 331-343, zusammen mit S. Bambauer-Sachse.

Publikationen in Herausgeberbänden:

Rabeson, L. (2016): When does the Value of Compensation Matter in Service Recovery? (Extended Abstract), in: Obal M.W., Krey N., Bushardt C. (Hrsg.): Let’s get Engaged! Crossing the Threshold of Marketing’s Engagement Era. AMSAC 2014. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, pp. 35-40, zusammen mit S. Bambauer-Sachse.

Publikationen in Konferenzbänden (Abstracts):

Bambauer-Sachse, S./Rabeson, L. (2014): Effective Use of Non-monetary and Monetary Compensation in Service Recovery, präsentiert auf der AMA Winter Marketing Edcuators' Conference, Orlando/USA, 02/14.

Bambauer-Sachse, S./Rabeson, L. (2014): When does the value of compensation matter in service recovery processes?, in: AMS Conference “Developments in Marketing Science” Book of Abstracts, präsentiert auf der AMS Annual Conference, Indianapolis/USA, 05/14.

Vorträge:

Effective Use of Non-monetary and Monetary Compensation in Service Recovery. AMA Winter Marketing Educators' Conference, Orlando/USA. 02/2014.

When does the value of compensation matter in service recovery processes? AMS Annual Conference, Indianapolis/USA. 05/14.

Auszeichnungen:

2014 AMS Annual Conference Doctoral Student Travel Grant.

Thesenverteidigung

November 2015