Publications

Publications dans des revues à comité de lecture:

Rabeson L. (2015): Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility, dans: Journal of Retailing and Consumer Services, Vol. 22, p. 117-127, conjointement avec S. Bambauer-Sachse.

Rabeson L. (2015): Service recovery for moderate and high involvement services, dans: Journal of Services Marketing, Vol. 29, No. 5, p. 331-343, conjointement avec S. Bambauer-Sachse.

Publications dans des livres édités:

Rabeson, L. (2016): When does the Value of Compensation Matter in Service Recovery? (Extended Abstract), dans: Obal M.W., Krey N., Bushardt C. (Ed.): Let’s get Engaged! Crossing the Threshold of Marketing’s Engagement Era. AMSAC 2014. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, pp. 35-40, conjointement avec S. Bambauer-Sachse.

Principaux articles présentés lors de conférences (abstracts):

Bambauer-Sachse, S./Rabeson, L. (2014): Effective Use of Non-monetary and Monetary Compensation in Service Recovery, présenté lors de l'AMA Winter Marketing Educators' Conference, Orlando/Etats-Unis, 02/14.

Bambauer-Sachse, S./Rabeson, L. (2014): When does the value of compensation matter in service recovery processes?, in: AMS Conference “Developments in Marketing Science” Book of Abstracts, présenté lors de l'AMS Annual Conference, Indianapolis/Etats-Unis, 05/14.

Présentations:

Effective Use of Non-monetary and Monetary Compensation in Service Recovery. AMA Winter Marketing Educators' Conference, Orlando/Etats-Unis. 02/2014.

When does the value of compensation matter in service recovery processes? AMS Annual Conference, Indianapolis/Etats-Unis. 05/2014.

Distinctions:

2014 AMS Annual Conference Doctoral Student Travel Grant.

Défense de la thèse

Novembre 2015