Media presence
Current articles and interviews
Hospitalityinsights EHL: Understanding Customer Captivity: When Clients Want to Leave but Can't, article by Jie Yu KerguignasBilan: Remakes, remaster, rééditions: les poules aux oeufs d'or de l'industrie, interview du 8 mars 2021
Eclairage: "Image de marque: choisir ses clients?", article dans Arcinfo, le 20.01.2020